LGPro Customer Impact Award


LGPro is the member association and leading voice for people working in Local Government. We support, represent and advocate for all people working in Councils across Victoria through:

  • Sector specific professional development to help them in their work and progress their careers
  • Opportunities to develop strong networks with sector leaders
  • Representing their interests with a credible and independent voice.



This award recognises an individual or a team that has developed and implemented an innovative approach, project or program which has assisted in delivering more engaging, meaningful and relevant customer experiences.

The purpose of this award is to:

Recognise the contribution of an individual and/or team to improving customer experiences

Promote innovation and leadership in the provision of customer experiences

Encourage end-to-end thinking of service design and delivery from the customer lens


All Victorian councils are encouraged to nominate for the 2024 LGPro Customer Impact Award. It is open to individuals as well as teams across all council departments that interact with customers and play a role in delivering customer experiences.

Closing date and submission requirements

Submissions will be accepted electronically until close of business, Monday 26 February, 2024.


The key judging criteria for this award is:

A panel appointed by LGPro will judge nominations. It will comprise a Local Government Chief Executive Officer or an LGPro Board Member, a council officer with knowledge and experience in providing positive customer experiences and a representative from the award sponsor organisation. Each judge will individually review all nominations and allocate a score based on how the nomination meets the award criteria. Final scores are reached through averaging and consensus of the judging panel.


The winner will be announced at the 2024 Annual Conference on Wednesday 1 May 2024 and will receive an award in the form of a statuette.


Should you require any further information please contact:

(03) 9268 6400