LGPro is the member association and leading voice for people working in Local Government. We support, represent and advocate for all people working in Councils across Victoria through:

The Customer Experience Award recognises a customer service improvement that has resulted in enhancing overall customer experience through innovative strategies, exceptional service delivery, and a commitment to customer satisfaction. It acknowledges councils that have demonstrated measurable improvements in customer experiences by integrating customer-centric practices into their core operations and a degree of innovation.

All Victorian councils are encouraged to nominate for the 2027 LGPro Customer Experience Award. It is open to individuals as well as teams across all council departments that interact with customers and play a role in delivering customer experiences.

The key judging criteria for this award is:

A panel appointed by LGPro will judge nominations. It will comprise a Local Government Chief Executive Officer and/or an LGPro Board Member, a council officer with knowledge and experience in providing positive customer experiences and/or a representative from the award sponsor organisation. Each judge will individually review all nominations and allocate a score based on how the nomination meets the award criteria. Final scores are reached through averaging and consensus of the judging panel.

The award winner will be announced at the 2027 Annual Conference Welcome Event to be held on Wednesday 19 May 2027.